RD Homestaging

Terms & Conditions

These Terms and Conditions will apply when you accept an appointment with Rhonda Deal to provide Home Staging Services (as defined).


Before proceeding to request these Services, you should read these Terms and Conditions carefully.

1. General Information :

For your convenience, we have listed below some general information about Rhonda Deal Home Staging Services which is owned and licensed by Rhonda Deal, whose registered office is: 41 Gunton Drive, Lowestoft, Suffolk NR32 4QA Rhonda Deal Home Staging Services Contact Details are as follows: Tel: 07504 416383 Email:  info@rd-homestaging.co.uk - Website: www.rd-homestaging.co.uk

1.1 Payments & Fees Non Gift Voucher appointment bookings require a non-refundable 20% deposit. This can be paid by Electronic Bank Transfer or cheque. The remaining balance can be paid either in cash on the day, directly after your session, or at least one day in advance by Electronic Bank Transfer. If paying by cheque, please allow five working days for clearance.
Fees:
There is a £30 premium, daytime session slots on weekends.
Initial 1 hour home visit and verbal Consultation £105
When booking the interior styling Personal Shopping service the required session duration will be agreed before. Should this appointment overrun due to circumstance or by request, an additional hourly rate of £60 will be charged.

NB: There is currently no VAT on any of my fees an automatic saving of 20%

1.2 Locations Rhonda Deal Interior ReDesign & Home Staging is located in Lowestoft, Suffolk. The Interior Styling Personal shopping radius includes Norwich, Norfolk and Ipswich, Suffolk plus all areas in between. However, it may be possible to arrange an alternative location for an additional fee or if combining with other sessions please contact me or tel: 07504 416383 to discuss this option.

All other sessions or combinations of sessions may be held in any of the areas mentioned above.

1.3 Travel

Travel by car is free within 5 miles of Lowestoft. Travel beyond 5 miles is charged at 50p per mile; the first 5 miles each way is free. For multiple sessions held at one time travel costs may be reduced or waived. Please contact me for a quote.
All parking expenses will be payable by the client.
An approximate travel cost will be agreed when you book your appointment. The total travel cost is to be paid in cash on the day, directly after your consultation.
If my estimated travel time from Lowestoft  is over 1 hour - based on Google Maps (car) - a minimum session length or booking premium  may apply. It may also be possible to shop outside the shopping areas mentioned above - please ask when enquiring. N.B. Please contact me before purchasing gift vouchers which may require travel beyond 1 hour from Lowestoft as they are non-refundable.
If you are purchasing a Gift Voucher that will incur travel costs and you wish to pay for these charges, please contact me before buying online.

2 Formation of Contract

2.1 A contract will be made directly between The Customer and Rhonda Deal, on acceptance by The Customer of an appointment with Rhonda Deal Home Staging Services. Rhonda Deal Interior ReDesign & Home Staging offers daytime and evening session slots on weekdays and, for a £30 premium, daytime session slots on weekends.  To secure a convenient appointment time, booking at least two weeks in advance is recommended.
When booking the interior styling Personal Shopping service the required session duration will be agreed before. Should this appointment overrun due to circumstance or by request, an additional hourly rate of £60 will be charged.
Rhonda Deal Interior ReDesign & Home Staging reserves the right to refuse, cancel or change an appointment at any time.

2.3  In consideration of The Consultant providing Home Staging services, the Customer agrees to comply with these

Terms and Conditions (the Agreement) as set out below.

3. Services The Consultant will provide:

3.1 The Consultant will provide an initial consultation.

3.2 During the initial consultation, The Consultant may offer, or The Customer may request, additional services as defined in the Service Menu document or the Service section of the website at www.rd-homestaging.co.uk.

3.3 The Consultant may offer to sell, and The Customer may purchase, accessories or supplies during a consultation or other service.

3.4 Following the consultation visit The Consultant will provide a follow-on letter with a checklist of items discussed, along with a Client Feedback response form.

3.5 The consultant may make recommendations for stylistic changes to be made to the property.

3.6 All such recommendations, whether in writing or verbally, are made on the strict understanding that the consultant is offering advice and recommendations based on aesthetics only, and the consultant has no buildings, engineering or legal training whatsoever.

3.6.1 Any recommendations relating to structural modifications should be discussed with a qualified buildings surveyor and/or structural engineer.

3.6.2 Where necessary legal advice must be sought from a professional legal advisor, and planning consents acquired from the appropriate planning authorities.

3.7 Supplier and Trade Introductions,

3.7.1 The Consultant may introduce 3rd party suppliers, tradespersons, and specialist services (Suppliers) direct to the Client. These introductions are made as part of The Consultant's services.

3.7.2 The Client will form a direct contractual relationship with 3rd party Suppliers, and be responsible for managing these relationships, and be responsible for financial settlements directly with the Supplier.

3.7.3 At the request of the Client, The Consultant may provide coordination services of 3rd party suppliers, to facilitate the completion of a project on behalf of the Client; the Client will ultimately remain responsible for the contractual relationship with the Suppliers.

3.7.4 The Consultant is not responsible for forming any contractual relationship on behalf of The Client.

3.7.5 The Client must satisfy themselves that all 3rd party products and services have been provided in a satisfactory manner, and that all paperwork and guarantees are in order.

3.7.6 The Client should not hand over funds destined for 3rd party suppliers to The Consultant. And on no circumstances should The Consultant be handling cash, or acting as a financial intermediary, between the Client and 3rd party Suppliers

3.7.7 The Client accepts full responsibility for the consequences of failing to comply with this clause 3.7

3.8 Product Purchasing

3.8.1 The Consultant may be required to purchase products on behalf of The Client.

3.8.2 A deposit of 50% of the agreed purchase price is required from The Client, prior to the purchase of agreed products

3.8.3 The Consultant will provide an advance invoice itemising agreed products, and requiring 50% payment

3.8.4 Immediate payment of the advance invoice, and clearance of funds, is required before any products are acquired on behalf of The Client.

3.8.5 Final invoice will be presented on supply of products for immediate payment.

4. Security

4.1 When making an appointment for a consultant to visit, The Client will be asked for a telephone number, which must be a landline at the client's place of residence, and this will be verified.

4.2 Prior to confirmation of an appointment, all telephone numbers will be called to verify the legitimacy of The Client details, and to ensure the safety of The Consultant.

4.2 When confirming the appointment, The Customer will be advised of the name and contact number of The Consultant attending the appointment.

5. Cancellation Policy

5.1 The client can cancel the appointment prior to the appointment date without incurring any administration charge, by giving a minimum of 48 hours notice.

5.2 Cancellation can be made by calling The Consultant directly on The Consultant's contact number provided (working days 9:00am - 5:00pm), or by email on info@rd-homestaging.co.uk

5.3 If cancellation is made less than 48 hours, but more than 24 hours, before the appointment an administration charge of £80, or any costs incurred by The Consultant (such as accommodation and travel arrangements, goods and materials acquired, etc - claims in excess of £80 to be supported by receipts) whichever is the greater, which is payable directly to The Consultant.

5.4 If cancellation is made less than 24 hours before the appointment, a fee of £250 is payable, or any costs incurred by The Consultant (such as accommodation and travel arrangements, goods and materials acquired, etc - claims in excess of the minimum consultation fee to be supported by receipts) whichever is the greater, which is payable directly to The Consultant.

6. Complaints and Client Feedback

6.1 The customer has the option to comment on The Consultant and The Service received by completion of the client comments form supplied with the follow-on letter, or they may email info@rd-homestaging.co.uk

6.2 All complaints from clients are acted upon.  

7. Fees, Billing and Payment Policy  

7.1 Non Gift Voucher appointment bookings require a non-refundable 20% deposit. This can be paid by Electronic Bank Transfer or cheque. The remaining balance can be paid either in cash on the day, directly after your session, or at least one day in advance by Electronic Bank Transfer. If paying by cheque, please allow five working days for clearance.

7.2 Payment should be made in cash, by cheque with a supporting card  to be paid directly to The Consultant or by electronic transfer.

7.3 The Customer agrees to pay The Consultant immediately on conclusion of the initial consultation and any same-day follow-on service, for the service and goods received at that point.  

7.4 The Customer agrees to pay for Follow-on services (such as reports, costings, diagram's, etc) immediately on receipt of the follow-on service and invoice, to be sent directly to The Consultant.

7.5 For all goods or services supplied other than on a cash basis the following terms and conditions shall be applied

7.5.1 Payment is due immediately on presentation of invoice.

7.5.2 If invoice is despatched by post, payment must be received by electronic transfer within 7 working days of the date of invoice.

7.5.3 Any queries regarding goods and services supplied, quality, quantity or price related thereto, or works undertaken, must be raised immediately with The Consultant at the time of presentation of invoice. No queries will be entertained after that date.

7.5.4 Interest at the rate of (15% per annum) shall be payable on all accounts not paid in full by their due date. This interest will be added from the invoice date.

7.5.5 Should the need arise for The Consultant to instruct a debt recovery agency or to instigate legal proceedings, The Client will be liable for any costs so incurred.

7.5.6 Cheques are only accepted on the basis of being paid on first presentation. A charge of £35 will be made towards bank and administration charges for each cheque returned unpaid for any reason, whether or not the cheque is honoured on re-presentation.

7.5.7 Ownership of goods and materials supplied shall not pass to the buyer until the seller has received in cash or cleared funds the full price of the goods. However, risk of loss or damage to the goods shall be the responsibility of the buyer upon collecting, or taking delivery of the goods.

8. Disclaimer and Liability

8.1 This contract is between The Client and The Consultant.

8.2 Rhonda Deal Home Staging services accepts no responsibility for the satisfactory performance of services by third party suppliers. However, complaints from Client's will be acted upon.

9. Term & Termination

9.1 This Agreement will become effective as of the date of The Customer's acceptance of the scheduled appointment, either by phone, email, fax, or post.

10. Entire Agreement

10.1 These Terms and Conditions constitute the entire agreement between the Customer and The Consultant relating to the delivery of Home Staging services and shall supersede and replace all other contracts, discussions, letters or communications (whether written or oral) relating to the subject matter hereof save that neither party excludes liability for any fraudulent misrepresentations made by it to the other party on which the other party can be shown to have relied.

11. Applicable Law The laws of England and Wales will govern the application and interpretation of these Terms and Conditions, and in the event that a dispute arises between the parties, both agree to submit to the exclusive jurisdiction of the English Courts.

Your statutory rights are not affected

These Terms and Conditions will apply when you accept an appointment with  Rhonda Deal Home Staging Services (as defined above). Before proceeding to request these Services, you should read these Terms and Conditions carefully.

Website Cookies

This website uses cookies to help us improve your experience. By using our website you are accepting our Privacy Policy and use of Cookies.